Knowledge base | Strongarm

Frequently Asked Questions

  1. What’s unique about DNSWatch’s approach to defending against malware and ransomware?
  2. What does it mean when you say DNSWatch “speaks malware”?
  3. Where does DNSWatch fit in relation to other services such as antivirus­­ or firewall?
  4. What if DNSWatch doesn’t know about a domain?
  5. Who uses DNSWatch?
  6. Do I need to use DNSWatch’s DNS resolver?
  7. Is there a Dynamic DNS updater or client that is recommended to use with DNSWatch's Dynamic DNS Configuration?
  8. Does DNSWatch support IPv6?
  9. Can DNSWatch block entire TLDs?
  10. How does DNSWatch ensure high-availability?
  11. Does DNSWatch support DNSSEC?
  12. I have followed the steps to reconnect after receiving the email, but that did not work. Now what?
  13. What should I do if I am getting a “DNSWatch has detected a potentially unprotected network“ email?
  14. How can I become Unprotected if I did not make any changes?
  15. Why am I getting a DNS Unprotected Email?
  16. Can DNSWatch integrate with ticketing systems?
  17. Do we have the ability to create a custom whitepage URL per network?
  18. How do you determine who gets alerted when an infection is generated?
  19. Is it better to setup a generic account for support desk users or have individual accounts?
  20. How do you count users?
  21. What happens if the DNS is changed by malware or an attacker?
  22. What happens when DNSWatch blocks an HTTPS site?
  23. Can I use other DNS providers in addition to DNSWatch's DNS?
  24. Is it better to setup a generic account for our support desk folks or have individual accounts? These users will need to add/edit networks.
  25. How can I modify the message given when someone accesses a blocked website?
  26. Whose DNS does DNSWatch use?
  27. By using the DNS resolver, will DNSWatch make my network slower?
  28. Can I protect multiple networks with DNSWatch?
  29. Does DNSWatch offer a private cloud version?
  30. How does DNSWatch keep up with new threats?
  31. How do I know DNSWatch is working?
  32. I have changed my DNS settings but they still haven’t taken effect, what now?
  33. What do I do if the test infection isn’t working?
  34. What happens if my IP address changes? Won’t DNSWatch stop protecting me?
  35. What happens if I leave a DNSWatch protected network? Will you still protect me?
  36. My router doesn’t let me adjust my DNS settings, what do I do now?
  37. Does DNSWatch get rid of malware when an infection is made?
  38. What does a DNSWatch alert look like?
  39. Can I whitelist domains that I never want to be blacklisted?
  40. DNSWatch blocks users from going to malicious sites. Does this mean malware can still do harm through email?
  41. Why don’t I see a lot of alerts from DNSWatch? Does that mean it’s not working?
  42. I’m not seeing any details about the victim IP address in DNSWatch. What’s wrong?
  43. How can I set DNSWatch to notify others along with the account owner about a new infection?
  44. How do I add additional employees to be protected under my DNSWatch account?
  45. How can other people in my company use my DNSWatch account and some of its features?
  46. How resilient are your DNS servers? For example, were they affected by the 2016 DDoS attack against Dyn?